Last Updated: 28 February 2026
Thank you for shopping with Soulitam – For Your Soul. We are committed to delivering your jewelry safely and on time. Please read our shipping policy carefully.
1️⃣ Order Processing Time
- All orders are processed within 2–3 working days after confirmation.
- Orders are not processed on Sundays or public holidays.
- During festive seasons or high-demand periods, processing may take slightly longer.
Once your order is dispatched, you will receive tracking details via email or SMS.
2️⃣ Delivery Time
After dispatch, delivery typically takes:
- 7–10 working days across most locations in India.
Delivery time may vary depending on:
- Your delivery location
- Courier partner availability
- Weather conditions or unforeseen delays
We request customers to provide accurate shipping details to avoid delays.
3️⃣ Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- Free shipping offers may be available during promotions.
Shipping fees, once paid, are non-refundable unless the issue is from our side.
4️⃣ Cash on Delivery (COD)
- COD is available in most serviceable pin codes across India.
- Additional COD charges may apply (if applicable).
- We reserve the right to disable COD for certain locations or high-risk orders.
5️⃣ Order Tracking
Once your order is shipped, you will receive a tracking link to monitor your shipment status.
If you do not receive tracking details within 3 working days, please contact us.
6️⃣ Delayed or Lost Shipments
While we work with trusted courier partners, delays may occasionally occur due to:
- Weather conditions
- Logistics disruptions
- Incorrect address provided
If your order appears delayed beyond 10 working days, please contact our support team for assistance.
7️⃣ Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We are not responsible for failed delivery.
- Re-shipping charges may apply.
8️⃣ Damaged Packages
If your package appears tampered or damaged at the time of delivery:
- Record a clear uncut video while opening the package.
- Contact us within 3 days of delivery.
Claims without an uncut unboxing video may not be approved.
Contact Us
For any shipping-related queries:
Soulitam – For Your Soul
Rajasthan, India
📧 help@soulitam.in
We are happy to assist you.
