At Soulitam, every order is carefully packed before dispatch. Orders are shipped within 2–3 working days after confirmation. Once dispatched, delivery typically takes 7–10 working days, depending on your location and courier service availability.

Remote areas may take slightly longer. You will always receive tracking details once your order is shipped.

As soon as your order is dispatched, we send tracking details via email or SMS. You can also visit our Order Tracking page and enter your order details to check real-time updates.

If you face any issues while tracking, our support team is always available to assist you.

We offer a 3-day return window from the date of delivery. Returns are accepted only if:

• The item is defective
• The product is damaged or broken
• You received the wrong item
• The product is significantly different from what was ordered

Returns for reasons such as change of mind or personal preference are not accepted.

Yes. An uncut and clear unboxing video is mandatory to process any return or damage claim.

The video must:

• Clearly show the sealed package before opening
• Capture the full unboxing process without cuts
• Clearly display the issue or defect

Claims without proper unboxing proof may not be approved.

Yes, we offer Cash on Delivery (COD) in most serviceable pin codes across India. COD availability may vary depending on your location.

For faster processing and priority dispatch, we recommend prepaid orders.

Currently we Only Accept UIP Payments.

Our jewelry is crafted with premium finishing and quality materials to ensure durability and shine.

However, to maintain long-lasting beauty, we recommend:

• Avoiding direct contact with water and perfumes
• Keeping away from harsh chemicals
• Storing in a dry, airtight pouch

Proper care will significantly increase the life of your jewelry.

To preserve the shine and quality:

• Store pieces separately to avoid scratches
• Keep away from moisture and humidity
• Avoid wearing during workouts or swimming
• Wipe gently with a soft cloth after use

Taking small care steps ensures your jewelry stays beautiful for years.

Orders can be cancelled or modified only before dispatch.

Once an order has been shipped, cancellation is not possible. If you need urgent changes, please contact us immediately after placing your order.

If you receive a damaged product, please contact us within 3 days of delivery along with:

• Order details
• Clear product images
• Uncut unboxing video

Our team will verify the claim and assist you with the replacement or resolution process.

Yes, replacements are provided in valid cases of damage, defect, or wrong item received, subject to verification.

If the product is out of stock, we may offer store credit or refund as per policy.

You can reach us via:

• Email
• Contact Us page form
• Social media direct message

Our support team responds within 24–48 working hours.