Last Updated: 28 February 2026

At Soulitam – For Your Soul, we are committed to delivering quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

We offer a 3-day return window from the date of delivery.

Returns are accepted only under the following conditions:

The item is defective

• The product is damaged or broken
• You received the wrong item
• The product is significantly different from what was ordered

Returns will not be accepted for:

• Change of mind
• Personal preference issues
• Minor color variation due to lighting or screen differences
• Improper handling or misuse

Mandatory Unboxing Video (Very Important)

To process any return request, an uncut and clear unboxing video is mandatory.

The video must:

• Show the sealed package before opening
• Capture the full unboxing process without cuts or edits
• Clearly display the issue or damage

Claims without an uncut unboxing video will not be approved.

This helps us maintain transparency and prevent fraudulent claims.

How to Request a Return

To initiate a return, please contact us within 3 days of delivery with:

• Your Order ID
• Clear photos of the product
• The uncut unboxing video

You can contact us through:

• Email: help@soulitam.in
• Contact Us page

Our team will review the request within 2–3 working days.

Replacement / Refund Process

After verification:

• If approved, we may offer a replacement (subject to stock availability).
• If replacement is not available, a refund will be processed.

Refunds (if applicable) will be processed to:

• Original payment method (for prepaid orders)
• Bank transfer (if required)

Refund processing time: 5–7 working days after approval.

Non-Returnable Items

The following items are not eligible for return:

• Items without original packaging
• Items showing signs of use
• Products damaged due to customer mishandling
• Sale or discounted items (unless defective)

Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, cancellation is not possible.

Important Notes

• Soulitam reserves the right to reject any return request that does not meet the above conditions.
• Refund timelines may vary depending on your bank or payment provider.
• Shipping charges (if any) are non-refundable unless the error is from our side.

Need Help?

For any questions regarding returns or refunds, please contact us:

Soulitam – For Your Soul
Rajasthan, India
help@soulitam.in

We’re here to assist you with care and transparency.